Digital Banking Implementation Supervisor

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

The Digital Banking Implementation Supervisor oversees all Digital Banking products from origination through implementation, testing and troubleshooting of issues escalated by other areas of digital banking, customer care, the branch system or commercial lending/sales as well as the implementation staff. The Implementations Supervisor is expected to be a Subject Matter Expert (SME) for Digital Banking products, services and systems.  Scope of responsibility includes products and services including supporting all related Corporate Cash Management customer digital banking needs.  

Requirements:

• High school diploma or equivalent.
• 8 years of Digital Banking, and/or electronic banking experience.
• 5 years of implementing all types of treasury/corporate cash management products within Digital Banking.
• 3 years of supervisory experience.
• Subject matter expert (SME) for Digital Banking products, services and systems.
• Proficient knowledge and understanding of all Digital Banking products and services offered by EagleBank.
• Proven understanding of the technical aspects of Cash Management and Treasury products and services.
• Understanding of NACHA rules.
• Demonstrated problem solving ability, initiative, and strong interpersonal skills.
• Strong organizational and critical thinking to include effective time management.
• Strong Microsoft Office skills. Proficient in Word and Excel (including ability to create analytical spreadsheets, charts, and graphs).
• Ability to manage multiple projects and customer initiatives with varying timelines and deadlines.

Preferences:

• Associates degree.
• Accredited ACH Professional (AAP) and/or Accredited Payments Risk Professional (APRP)
• QuickBooks and/or Direct Connect knowledge.
• Exposure to FIS business (D1) and consumer (D1 Flex) products.
• Knowledge of data transmission connectivity.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.