Customer Care Representative

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $21.59 to $31.07.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

The Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards and provides them with consistent outstanding customer service, accuracy of information and timeliness of response to promote customer satisfaction and retention.

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

Requirements:

• High School Diploma or equivalent.
• 3-5 years of inbound call center and/or branch operations experience in a financial institution.
• 2 years account opening and servicing or equivalent internal EagleBank branch banking.
• Knowledge of banking regulations, policies, and procedures.
• Advanced problem solving skills.
• Capacity to work independently, be self-motivated and adapt well to change.
• Solid understanding of computers and browser functionalities.
• General knowledge of MS Office.

Preferences:

• Previous electronic banking experience.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.